Technical Support Role
Ensuring seamless technology infrastructure for academic and campus events
As a Tech Aide for the Cornell Johnson Graduate School of Management, I provide essential technical support for video conferencing, webinars, and classroom technology across four buildings on campus. This role combines my technical skills with customer service, ensuring faculty and students can focus on their academic work without technology interruptions.
Working across multiple buildings including breakout rooms, conference rooms, event spaces, and classrooms, I maintain and troubleshoot AV equipment, set up technology for events, and perform regular maintenance checks. This position has strengthened my problem-solving abilities and technical knowledge while developing my communication skills in a service-oriented environment.
Key Responsibilities
Core duties and technical support provided
Video Conferencing & Webinar Support
Provide comprehensive support for faculty and students using video conferencing platforms and webinar tools. Assist with setup, troubleshooting, and optimization of audio/video quality for remote learning and virtual meetings.
AV Equipment Setup & Maintenance
Set up and maintain AV equipment for events and classrooms across four levels of campus facilities. Ensure all technology is properly configured and functioning for optimal user experience during presentations and events.
Campus Coverage
Facilities and areas I support across four buildings
Multi-Building Facility Support
I provide technical support across four buildings of the Cornell Johnson Graduate School of Management, ensuring consistent technology infrastructure and support for all academic and administrative needs.